Let's Pair Your Aura Air device
Before we begin, confirm your Business Dashboard has been set up; a location, floor, and group have been added.
Finally, make sure your device is in Listening Mode (Blinking Green).
Watch this video for step-by-step instructions.
Step 1: Click Add Device
Step 2: Click Continue
Step 3: Select a location and click Continue
Step 4: Select a floor name, click Save and Continue
Step 5: Click WiFi Settings and connect to Aura-XXX from the network list
*Android users may encounter a message throughout the pairing process. If a pop-up shows up, click keep WiFi connection, if not, continue to step 5.
Step 6: Select your local WiFi network and enter your password.
Next, select your local WiFi from the list, enter your WiFi password, and click Connect.
The Aura device, like many IoT devices, requires a WiFi network of 2.4 GHz, one that does not have a firewall enabled, and lastly, a WiFi that is in range.
A device that is having an issue connecting to your local WiFi network can point at a few issues:
- The router is too far away from the device.
- The network is not 2.4 GHz.
- A firewall is enabled.
The best way to verify your device's connectivity is to connect it to your Mobile Hotspot.
Step 7: Wait a few moments as we pair your Aura device
All done! Enjoy your clean air, everywhere.
Something's wrong? Maybe it's one of these issues:
Failure in Step 5
Step 1: Open your WiFi network on your mobile, Turn OFF the WiFi and turn it back ON.
Step 2: Go back to Step 5
Wrong WiFi Password Error (First-time user, no previous pairings)
Step 1: Open your WiFi network on your mobile, Turn OFF the WiFi and turn it back ON.
Step 2: Go back to Step 5
When all else fails, follow these steps.
Step 1: Forget Aura-XXX on your mobile network list (by clicking on it and then clicking forget)
Step 2: Unplug your Aura device from the electricity.
Step 3: Click the Setup button for 13 seconds or until the LED is fast blinking green and wait for the following LED sequence: (This will delete all wifi connection history)
- Fast Blinking Green
- Breathing Green
- Release the setup button.
Step 4: Start the installation process of the device from the beginning.