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Aura Web Platform: Pairing

  • Updated

Let's Pair Your Aura Air device

Before we begin, confirm your Business Dashboard has been set up; a location, floor, and group have been added.

Finally, make sure your device is in Listening Mode (Blinking Green).

Watch this video for step-by-step instructions.

Step 1: Click Add Device

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Step 2: Click Continue

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Step 3: Select a location and click Continue

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Step 4: Select a floor name, click Save and Continue

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Step 5: Click WiFi Settings and connect to Aura-XXX from the network listScreen_Shot_2020-10-15_at_18.29.32.png

*Android users may encounter a message throughout the pairing process. If a pop-up shows up, click keep WiFi connection, if not, continue to step 5.

 

Step 6: Select your local WiFi network and enter your password.

Next, select your local WiFi from the list, enter your WiFi password, and click Connect.

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The Aura device, like many IoT devices, requires a WiFi network of 2.4 GHz, one that does not have a firewall enabled, and lastly, a WiFi that is in range.

A device that is having an issue connecting to your local WiFi network can point at a few issues:

  1. The router is too far away from the device.
  2. The network is not 2.4 GHz.
  3. A firewall is enabled.

The best way to verify your device's connectivity is to connect it to your Mobile Hotspot.

 

Step 7: Wait a few moments as we pair your Aura device

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All done! Enjoy your clean air, everywhere.


Something's wrong?  Maybe it's one of these issues:

Failure in Step 5

Step 1: Open your WiFi network on your mobile, Turn OFF the WiFi and turn it back ON.

Step 2: Go back to Step 5

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Wrong WiFi Password Error (First-time user, no previous pairings)

Step 1: Open your WiFi network on your mobile, Turn OFF the WiFi and turn it back ON.

Step 2: Go back to Step 5

Screen_Shot_2020-10-15_at_15.39.59.png

 

When all else fails, follow these steps.

Step 1: Forget Aura-XXX on your mobile network list (by clicking on it and then clicking forget)

Step 2: Unplug your Aura device from the electricity.

Step 3: Click the Setup button for 13 seconds or until the LED is fast blinking green and wait for the following LED sequence: (This will delete all wifi connection history)

  • Fast Blinking Green
  • Breathing Green
  • Release the setup button.

Step 4: Start the installation process of the device from the beginning.

 

 

 

 
 
 

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